Our commitment
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and in keeping with professional social work ethics.
What we collect
When you make an enquiry we collect the details you choose to provide, such as your name, email, phone number, town, organisation and a brief message. If you become a client, we collect information needed to provide our services, which may include sensitive information.
How we use it
We use your information to respond to your enquiry, provide and manage our services, issue invoices and meet our legal and professional obligations. We do not sell your information or use it for unrelated marketing.
Storage and security
Information is stored securely using reputable practice management and email systems. Online payments are processed by a secure third-party provider, and card details are never stored by us.
When information may be shared
We only share information with your consent, or where required or permitted by law, for example under a court order or where there is a serious risk to the safety of a child or another person.
Website and enquiry form
Our enquiry form is delivered by email through a third-party form service. Please don't include detailed or sensitive information in the form; we can talk those through privately.
Access and correction
You can ask to access or correct the personal information we hold about you at any time. Some limits may apply under law.
Questions or concerns
Contact Lara at lara@littlestepsshipwreckcoast.com or 0493 068 974. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.